Client Service Associate

Ever encounter one of those customer service people who has no concept of customer service?  Us too.  It’s disappointing, frustrating, and a waste of time. 

At Pennington, Bass, we never want to be "those people.” We want to be the people our clients can depend on no matter what. We are a dedicated group of people who strive to provide great customer service every day in everything we do.  And guess what?  We’re growing. So, if you fit the following description, we’d love to talk to you.

We like to work with people who “get it.” You know, fun, kind, energetic, smart, problem-solving people, willing to do whatever it takes (morally/legally/ethically, of course) to provide excellent customer service. We want to work with people we can trust, who are dependable (that means showing up on time and doing your job), who can laugh at themselves, and who are self-starters. We like deadlines—and we like to beat them. We like people who are quiet when they need to be and who speak up when it’s important. We like attention to detail (we’re dealing with people’s money, after all), but we don’t like finger-pointing. We like creative people who also know how to think rationally and linearly. We like people who know how to have a good time away from the office and at the office, and the proper way to do both. We are professional in our demeanor and appearance. We take our business and our clients very seriously…we just don’t take ourselves too seriously.

If this sounds like your kind of place, take a look at the job description and requirements.

• Extremely organized team player who can embrace change and work in a fast-paced environment
• Proven ability to prioritize numerous tasks and manage multiple projects
• Able to exercise good judgment by recognizing urgency and setting priorities
• Willingness to learn and take pride in job performance
• Able to critically think “outside the box” in order to provide solutions to clients’ problems
• Strong analytical skills, meticulous and high attention to detail
• Exceptional oral and written communication skills
• Outstanding interpersonal skills and the ability to interact well with sophisticated, high net worth clients and all employees
• Strong ethics and a desire to help clients and provide them with extraordinary service
• Flexibility
• Ability to work independently with good problem solving and time management skills
• High degree of confidentiality
• Strong capacity to manage the needs of multiple clients simultaneously
• Personable, approachable with a positive attitude
• Professional attitude, demeanor and appearance with the ability to make clients feel welcome
• Forward-thinking and proactive to stay ahead of ever-changing needs of clients
• Excellent follow-up and follow-through capabilities

• Knowledge of business and management principles involved in administration, resource allocation, human resources, leadership techniques and coordination of people and resources
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, terminology
• Proficient with Windows based software
• Knowledge of Redtail, Morningstar, MoneyGuide Pro a plus
• Strong understanding of investment business, products, services
• Prior experience in the financial services industry preferred
• Knowledge of CRM system preferred, particularly Redtail
• High comfort level with technology, and ability to learn and explore new technology
• Work experience that demonstrates interpersonal and teamwork skills as well as strong customer service/support/relations skills

• Bachelor’s Degree in financial planning, business administration, accounting, finance or similar field preferred
• Professional background or experience in financial planning a plus
• Series 7 and 63 registrations preferred or willingness to obtain
• High degree of confidentiality
• Stay current with required CE and licensing fees/requirements
• Ability to exercise good judgment by recognizing urgency and setting priorities
• Must pass criminal and credit background checks
• Exhibit application of the firm mission by learning and practicing good money management and investing skills
• Interest in learning about the FP industry, clients, vendors, products, firm, co-workers
• Be mindful of costs to print, copy, fax, replace materials

Send your resume (along with references) to us at info@penningtonbass.com. We will contact you if we’re interested in initiating the interview process. Be prepared for multiple interviews, a personality assessment, and/or a test of your skills.